Features
McAfee Total Protection represents all the consumer security
and performance tools available for Windows XP and Windows
Vista users. But rather than redesign the interface to make
access user friendly and intuitive, as Norton 360 did, McAfee
simply added more options to its already crowded left navigation
panel. Thus it's possible to overlook some useful features among
the less-useful eye candy offered along the way, such as the
Virus Map feature.
The Maintain Computer
feature is another good idea that could stand to have more
McAfee-specific tools in the future. McAfee QuickClean clears
cookies and junk from your Internet browsers and removes deleted
applications from the system registry. It is no longer available
as a standalone application and finds a new home here. However,
the other two items on the computer maintenance page are Windows
utilities that are already available within Windows XP, Disk
Defragmenter and Task Scheduler, both of which you can run for
free from the Start menu in Windows. On a separate page, under
Advanced, is the McAfee Shredder, a valuable security feature
for writing over deleted files with 1s and 0s to ensure that no
one can read what you've deleted. Here, too, there are free
options are available, including
Eraser, but it's nice to see the
feature included within the suite. In the future, we'd like to
see the Maintain Computer feature dispense with the free Windows
applications and combine the McAfee-specific QuickClean and
Shredder onto one page.
The traffic monitor, a visual interpretation
of your firewall activity, is valuable, as are the virus
information library and HackerWatch, McAfee's site that logs
recent Internet attacks. However, some of the other features are
of questionable security value. The Virus Map is superfluous.
It's a real-time map showing where virus outbreaks are
occurring, according to McAfee. And McAfee Visual Tracer is a
Traceroute-like application with a map of the world so that you
can see who it is that's attacking you (although the end point
isn't necessarily the origin of the attack, just the last hop
that's traceable through McAfee's servers).
Operating behind the scenes are some useful
new tools: McAfee SystemGuards and McAfee X-ray for Windows.
McAfee SystemGuards are behavioral monitors that check for
unusual system activity and enlist the appropriate protection
when necessary. McAfee X-ray for Windows detects and removes
rootkits, malicious code that hides deep within the Windows
system kernel. McAfee's current approach to both the behavioral
analysis and rootkit prevention is conventional, and perhaps
future releases of
McAfee Total Protection will include more advanced
enterprise technology from Citadel, a recent McAfee acquisition.
McAfee's Parental Controls feature includes new methods of
discerning and blocking offensive images from e-mails. Despite
the name, even households without children may have use for this
feature. Norton makes its parental controls optional, via
download, but
ZoneAlarm includes them within its suite.
Unlike Windows Live
OneCare and Norton 360,
McAfee Total Protection includes its McAfee Wireless
Protection application. On a public network, there's little use
for the setup features as Windows contains its own network
manager that identifies, associates, and disassociates you from
a public hot spot. On a home network, however, McAfee Wireless
Protection is much more useful. Before you purchase the product,
check this wireless router/AP compatibility list to see whether
your wireless router is supported by McAfee. If it is, you'll be
able to make almost all your security configuration changes
through McAfee. On a test system, we were able to connect to a
Linksys WRT54GS router with no problem.
If you haven't already changed your router's
SSID, which is how the router identifies itself, or enabled WEP
or WPA encryption to make it harder for attackers to eavesdrop
on your wireless sessions, McAfee Wireless Protection can help
with that. One cool feature within McAfee Wireless Protection
rotates your WEP key every few hours for added security, with
the option to suspend this feature while you're playing online
games or using other services that might be disrupted. For
everything else, however, vendor-supplied software and even the
Windows XP Wireless Network connection console already provide
the basic security tools needed; McAfee just puts them all in
one place. Unlike Windows Live OneCare and Norton 360,
McAfee Total Protection supports Internet Explorer and
Firefox. None of the three suites support Opera.
Setup
& Interface
We downloaded and installed
McAfee Total Protection without a problem, although we
thought the process was needlessly confusing. From the
McAfee.com site, we entered our ID and password, then downloaded
the Download Manager onto our desktop. Despite choosing
McAfee Total Protection from the McAfee.com site, we were
again presented with a list of options and ended up downloading
the McAfee VirusScan Plus application instead of the
McAfee Total Protection application. If you are not paying
attention, you might download the wrong application. Once we
downloaded the correct application, however, the installation
process was smooth.
McAfee Total Protection requires a mere 175MB, almost half
of what Norton 360 requires, and nearly one quarter the size of
Windows Live OneCare. Like the others, McAfee Total Protection
requires 256MB of RAM. Only McAfee Total Protection works on
Windows 2000 through
Windows Vista, while both Norton 360 and Windows Live
OneCare work on only Windows XP and
Windows Vista. Like the other super security suites, the
price for McAfee Total Protection includes installation on up to
three different PCs (for example, two desktops and a laptop).
McAfee Total Protection lacks
sophistication in its interface, spreading tools across
two different menus.
The interface for
McAfee Total Protection is shared among all the 2007 product
offerings. It features a gray border with a left navigation for
various tools, and a right main window to display the current
security status of your PC. We take issue with the left
navigation panel, which displays by default what
McAfee calls the "basic" options with a button to display
the more-advanced settings. There are duplicated between the two
menus, and it gets easy to confuse them.
Should you ever decide to remove
McAfee Total Protection, you'll need to use the Microsoft
Windows Add/Remove Programs; there was no uninstall icon
provided in the All Programs listing. However, you will need to
check which of the eight applications you want to remove.
Fortunately, this did the trick. After uninstalling the
application and rebooting, we were impressed to find a
relatively clean uninstall, with only one empty McAfee folder in
the Program Files directory, which we manually deleted, and no
traces remaining within our test PC system registry.
Performance
McAfee VirusScan improves its scores on
our CNET Labs' performance tests over those of last year in all
cases, except in our boot-time test. On our iTunes test,
VirusScan Plus gained ground compared with last year, taking 196
seconds as opposed to 243 seconds last year. On our Sorensen
Squeeze test, VirusScan Plus also improved, taking 329 seconds
compared to 337 seconds last year.
McAfee showed the most improvement with individual file
scans, taking only 116 seconds this year as opposed to 368
seconds last year. But in terms of boot speed, McAfee lost the
most ground, taking 88 seconds--the most of any antivirus
product we tested; it took 62 seconds last year. To find out how
we test, see CNET Labs' How we test antivirus software page.
To determine how well a
product will protect your PC, we refer to test results from two
leading independent antivirus testing organizations. In the
latest test results from AV-Comparatives.org, McAfee VirusScan
2006 earned an Advanced (second-highest) rating, catching 92
percent of all malware tested, and from Checkvir.com, McAfee
VirusScan 2006 was one of eight products to earn its Standard
(highest) rating.
Check back to read about CNET Labs' tests of
the McAfee firewall and antispyware protection in the coming
weeks.
Accessibility
of information
You can set the program to email you
activity reports daily, weekly, or monthly. Putting aside our
objection to emailed activity reports for its
huge inherent (in)security
problems, we were glad to see that direct access to the
monitored computer wasn't necessarily required after setup was
done. (You will need to access it often to adjust the blocked
sites though.)
Customer
Support
Like Symantec, McAfee put its resources into
improving its technical support.
McAfee Total Protection Suite 2007 doesn't offer any
downloadable manuals nor a tutorial. What McAfee does provide is
a contextual knowledge base that asks you a series of questions.
Should the knowledge base fail to answer your question, you're
taken to another window where a remote scan will attempt to
diagnose what is wrong. If none of these solutions work, you're
given more options, including online chat, user forums, e-mail,
and finally live technical support at $45.95 per incident (one
of the highest technical support fees we've seen).
McAfee Total Protection feels like a grab bag of security
and system performance tools. By refocusing its product line on
fewer individual consumer products, McAfee is on the right path,
but
McAfee Total Protection could be leaner, should run with
fewer processes across all computers, and McAfee needs to
simplify its interface even more next year, dispensing with the
two tables of content and submerging the eye candy in favor of
the tools that are most useful. In our opinion, Norton 360
strikes the right balance between overall ease of use and the
right tools for today's threats.
Awards
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